Business intelligence major International Data Corporation (IDC) has predicted that the IT-enabled services market globally will account for revenues of US$ 1.2 trillion by 2006. With growth projected at 11 percent annually, the ITES/BPO segment will be one of the most significant business opportunities for the Indian software and services industry.
As organizations around the world strive to improve the quality of their processes while managing their bottom lines, Business process outsourcing has become the new imperative. There are around 360 Call Centers in India with more than 60,000 employees. To cater to this huge demand